Client Service Manager
Gallagher · Rolling Meadows, IL · Yesterday
On-siteBusiness DevelopmentFull-time
How You'll Make An Impact
- Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
- Build and maintain strong relationships with clients through timely responses and strong customer service
- Support your team in addressing client risk management needs through consultative conversations and personalized strategies
- Conduct regular audits to ensure compliance with regulations and maintain high service standards
- Maintain accurate and up-to-date client and policy data using Gallagher's systems and performing audits
- Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results
- Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations
About You
- Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience OR High School degree/GED with a minimum 8+ years client service and/or claims management experience
- A Property and Casualty Insurance License
- Proficiency in Microsoft Office
- A desire to build relationships and deliver results
- Adaptability and resilience in managing shifting priorities
- A collaborative mindset to work with teams across Gallagher
Compensation And Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact