Client Service Manager

Take the next step in your career and join the BluePearl Pet Hospital family as a Client Service Manager for our emergency and specialty hospital in Olympia, Washington.

Pay

$30 - $35 / hour. Pay is dependent on experience and the Kahuna competency scale.

About the role

BluePearl Pet Hospital has an immediate need for a confident, caring, and results-driven Client Service Manager to join our team. The Client Services Manager plays a vital role on our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Serve as an integral member of the management team and the link between the client, the patient, and the caregivers; offer feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• Actively participate as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support, and participation in process-improvement efforts.
• Partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Requirements

• 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Qualifications

Associate degree or equivalent in a related field preferred.

Benefits

Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us:

• Associates are leveled by their skillset and move up in level as they gain more skills and experience.
• Focus on developing associates into leaders through talent development programs and leadership workshops.
• Endless opportunities to advance in your career as a member of Mars Veterinary Health.
• Annual continuing education allowance, free continuing education sessions, and our own BluePearl University for training.
• Clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing the following:

• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401k and retirement planning.
• Paid time off and floating holiday plans.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Additional Information

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.