Client Service - Leadership Opportunity

About the role

The Client Service Team Lead will combine exceptional client service with opportunities to develop leadership and team-management skills. This fully remote role focuses on building strong client relationships, providing guidance, and delivering high-quality service through virtual channels. You will support clients with enrollment, coverage questions, policy updates, and ongoing service needs while maintaining a professional and solutions-focused approach. The position also offers the opportunity to coach and encourage colleagues, contribute to team performance, and foster a positive remote working environment. You will receive structured mentorship, leadership development, and professional training designed to support long-term career growth. The role is well suited to motivated professionals who are self-directed, adaptable, and passionate about helping others while developing their leadership capabilities. With flexible scheduling and performance-based advancement, this opportunity offers a path to grow professionally while making a meaningful impact on working families.

Accountabilities

• Meet with clients through Zoom and phone appointments to understand their needs and provide professional, responsive service.
• Provide clear guidance regarding available benefits and coverage options.
• Answer client questions and resolve concerns using a professional, empathetic, and solutions-focused approach.
• Assist clients with enrollment, policy updates, and ongoing service requirements.
• Build and maintain strong, long-term client relationships through consistent and high-quality communication.
• Lead by example by demonstrating professionalism, accountability, integrity, and strong service standards.
• Coach, support, and encourage team members as they develop their client service and leadership capabilities.
• Foster a collaborative, positive, and productive remote team environment.
• Participate in leadership development, mentorship, and professional training programs.
• Use virtual communication and collaboration tools to strengthen team engagement, communication, and performance.
• Support a culture of continuous improvement, personal accountability, and performance excellence.
• Contribute to team goals while adapting effectively to changing priorities and client needs.

Requirements

• Outstanding customer service skills and a strong commitment to creating positive client experiences.
• Excellent verbal and written communication skills, with the ability to build trust and communicate effectively through phone and virtual channels.
• Leadership potential and a genuine interest in coaching, supporting, and inspiring others.
• Strong self-motivation, accountability, and ability to work independently in a remote environment.
• Positive, growth-oriented mindset with a willingness to learn and develop new skills.
• Strong organizational and time-management abilities, including the capacity to manage competing priorities.
• Ability to collaborate effectively with colleagues while working remotely.
• Professionalism, integrity, adaptability, and a strong work ethic.
• Previous experience in customer service, client relations, sales, retail, healthcare, hospitality, call center operations, business management, or a related field is beneficial.
• Previous leadership experience is helpful but not required; coachability, motivation, and commitment to professional growth are highly valued.
• Ability and willingness to participate in comprehensive training and mentorship programs.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States and physically located within the United States.
• Must have access to a computer or laptop, reliable high-speed internet, webcam, and microphone.
• Must maintain a quiet, professional workspace suitable for virtual client and team interactions.

Benefits

• 100% remote work from anywhere within the United States.
• Flexible scheduling designed to support personal and professional priorities.
• No commuting, with a modern virtual work environment.
• One-on-one coaching and executive mentorship opportunities.
• Weekly leadership development and ongoing professional training.
• Performance-based career advancement and leadership development pathways.
• Opportunities for promotion from within and long-term professional growth.
• Weekly performance-based compensation.
• Performance bonuses and leadership recognition opportunities.
• Residual income opportunities.
• Medical reimbursement program for qualifying representatives.
• Company-supported life insurance.
• Union-supported work environment.
• Leadership conferences and professional development events.
• Annual incentive trips for qualifying team members.
• Access to advanced virtual technology and collaboration tools.