Client Service II Representative- Print Production

Canon is a global digital imaging leader with a strong commitment to social and environmental responsibility. Join a collaborative team where your work will enrich lives and exceed customer expectations.

About the role

This is a customer-facing role that requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures. You will oversee site operations, manage team workflow, and ensure high-quality customer service. Responsibilities may include Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, or File Room/Records File Services, depending on the assigned location. Site responsibility and coverage location may change based on client or division needs.

Responsibilities

• Promptly inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via email, phone, text, or in person.
• Contribute to the creation and maintenance of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversee workflow and job balance between staff to ensure tasks are completed within account SLA requirements.
• Communicate and train the team on changes to workflow or procedures.
• Manage daily and monthly records of service activity.
• Serve as the main point of contact for the client regarding daily activity and participate in client meetings as needed.
• Attend cross-functional trainings to provide coverage when short-staffed.

Copy/Print Production/Copy Center

• Promptly and accurately reproduce all print requests.
• Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control checks.
• Receive, log, deliver, and track all activity for reporting purposes.
• Respond to customer requests and perform daily convenience care functions as needed.
• Record and track customer inquiries and fulfillment of requests.

Device Maintenance

• Ensure customer satisfaction through performance and maintenance of reprographic equipment.
• Follow daily established maintenance processes and procedures.
• Maintain routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
• Evaluate equipment issues and notify the service department if unable to resolve.
• Deliver paper and assist end-users with basic equipment functionality.
• Record meter reads and maintain service activity reports.
• Monitor supplies and restock inventory.

Requirements

• High School Diploma, GED, or equivalent experience required.
• 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills and technical knowledge.
• Ability to multitask, prioritize, and meet deadlines.
• Strong customer service and communication skills.
• Ability to work with minimal supervision and work overtime as needed.
• Must obtain any security or other clearances required by customers to enter their premises.
• May require driving between multiple client locations; a valid driver’s license and acceptable driving record are necessary.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods standing, bending, walking, reaching, and pulling.

Pay

The anticipated rate for this role is $17.20 - $23.37 hourly.

Benefits

• Competitive compensation and benefits, including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual attire welcome based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

This is a full-time, on-site position requiring presence at your assigned office(s)/worksite(s)/territory on scheduled work days.