Client Service & Dispatch Coordinator

NRH Plumbing is a growing, customer-focused plumbing company serving the Elk River area. We are seeking a Client Service & Dispatch Coordinator to be the friendly voice of our company and the organizational hub that keeps our technicians scheduled, supported, and productive.

About the role

This is a great opportunity for someone who enjoys helping customers, staying organized, and working in a fast-paced but supportive office environment.

Responsibilities

• Answer incoming customer calls and assist with scheduling plumbing services
• Dispatch technicians efficiently based on location, job type, and priority
• Communicate clearly with technicians throughout the day
• Confirm appointments and provide arrival updates to customers
• Create and manage jobs in Service Titan (experience strongly preferred)
• Handle reschedules, follow-ups, and basic customer questions
• Support technicians with job notes, documentation, and customer communication
• Help deliver a professional, positive customer experience from first call to job completion

Requirements

• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Calm, professional demeanor when handling schedule changes or urgent calls
• Comfortable working on a computer and learning new software
• Service Titan experience is a strong plus
• Dispatch, customer service, or call-center experience preferred
• Home services experience (plumbing, HVAC, electrical) is a plus, but not required

Schedule

• Full-time, in-office role
• Monday–Friday, daytime hours
• No nights or weekends

Pay

Pay range: up to $25 per hour, based on experience

Benefits

• Paid time off (PTO)
• Paid holidays
• Stable, year-round employment
• Supportive team environment
• Opportunity for growth as NRH Plumbing continues to expand
• Health, dental and vision insurance for employees and families
• Company Cell phone
• Simple IRA with employer match

Why Work at NRH Plumbing?

• We value customer experience, teamwork, and professionalism
• Organized systems and clear processes
• Respectful technicians and leadership
• No sales pressure — focus on service and communication
• Long-term career opportunity, not just a job

Our team is built on culture, trust, and true hard work. NRH Plumbing is a locally owned and operated company located in Elk River, Minnesota, and serving the greater Twin Cities area. We serve a wide range of clients, including residential, new construction, remodel, and commercial. We take great pride in treating our clients and team like family.