Client Service Director
MAP · Austin, TX · 2 wk ago
HybridBusiness DevelopmentFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: "Who We Are" (company description) but not needed as heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need to map content to these headings.
We have sections: About the role (maybe "What will your day look like?" and "More Specifically, Your Tasks Include" etc). Responsibilities: tasks list. Requirements: maybe "What do you bring to the table?" includes qualifications, skills, etc. Qualifications: maybe "In Addition, You Have A strong track record..." etc. Skills: maybe list of skills. Benefits: not mentioned? There's no explicit benefits. Pay: not mentioned. Schedule: not mentioned. So we should only include sections with real content: About the role, Responsibilities, Requirements, Qualifications, Skills. Possibly also "Who are you going to work with?" could be part of About the role or Responsibilities? But we can incorporate into About the role.
We must preserve all substantive information, not invent or summarize away detail. Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need to map content to these headings.
We have sections: About the role (maybe "What will your day look like?" and "More Specifically, Your Tasks Include" etc). Responsibilities: tasks list. Requirements: maybe "What do you bring to the table?" includes qualifications, skills, etc. Qualifications: maybe "In Addition, You Have A strong track record..." etc. Skills: maybe list of skills. Benefits: not mentioned? There's no explicit benefits. Pay: not mentioned. Schedule: not mentioned. So we should only include sections with real content: About the role, Responsibilities, Requirements, Qualifications, Skills. Possibly also "Who are you going to work with?" could be part of About the role or Responsibilities? But we can incorporate into About the role.
We must preserve all substantive information, not invent or summarize away detail. Use - for any list of duties/requirements/benefits, and
for prose.
We need to extract lists:
From "What will your day look like?" paragraph: prose.
"More Specifically, Your Tasks Include" then bullet list (though not using bullet symbols but line breaks). Items:
- Overseeing the delivery of all workstream-related projects.
- Managing the client relationship driving day-to-day contact, ensuring high client satisfaction and being a strategic partner to the client.
- Financial management of the account, including scoping, preparing, and reviewing revenue and profitability reports.
- Leading the team, which may consist of Account Directors, Senior Project Managers, and Project Managers.
- Driving cross-functional collaborations various teams, for example tech, data, creative and Strategy teams.
- Continuously optimizing ways of working and driving process improvements.
We'll make
- for each.
"Who are you going to work with?" paragraph: prose.
"What do you bring to the table?" paragraph: prose describing ideal candidate.
"In Addition, You Have A strong track record..." list of items (though not bullet). Items:
- A strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position.
- Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe.
- Experience with strategic management and implementation of IT projects within CRM and/or marketing automation.
- Proven track record of managing large scale projects.
- Extensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds.
- Strong financial acumen and ability to manage budgets effectively.
- Excellent communication skills and the ability to present complex information clearly and effectively.
- Resilience and the ability to handle difficult situations with grace and professionalism.
- Willingness to travel as needed.
We need to decide which heading each belongs to.
"About the role": could include "What will your day look like?" and "Who are you going to work with?" maybe.
"Responsibilities": the tasks list.
"Requirements": maybe the "What do you bring to the table?" paragraph (general requirements).
"Qualifications": the "In Addition, You Have A strong track record..." list (specific qualifications).
"Skills": maybe we could extract skills from the lists: leadership, communication, financial acumen, etc. But we already have qualifications list includes skills. Could separate: Skills: leadership, communication, financial acumen, CRM technology knowledge, etc. But we must not invent or summarize away detail; we can list skills explicitly mentioned: excellent leadership skills, great communicator, strong relationship builder, organized, able to balance multiple priorities, calm under pressure, etc. However those are in the "What do you bring to the table?" paragraph. Might be better to treat that as Skills. But the instruction says we can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide mapping.
We could map:
- About the role: company description? Actually "Who We Are MAP | WPP Enterprise Solutions..." but that's company overview, not role. Might be okay to put under About the role? But the instruction says About the role heading for section about the role. Could include the initial paragraphs describing the role and team.
- Responsibilities: tasks list.
- Requirements: maybe the "What do you bring to the table?" paragraph (general requirements).
- Qualifications: the "In Addition, You Have A strong track record..." list (specific qualifications).
- Skills: maybe we could extract from both lists but risk duplication. Could combine skills into Qualifications? But we need to avoid thin sections. Perhaps we can omit Skills section if not distinct. However we have content that could be considered skills: leadership, communication, financial acumen, CRM technology, etc. But they are already in qualifications list. Might be okay to not have Skills section.
But we must include a section ONLY when posting has real, specific content for it. If we don't have distinct skills beyond qualifications, we could omit Skills.
Thus sections: About the role, Responsibilities, Requirements, Qualifications.
Check if any content for Benefits, Pay, Schedule: none, so omit.
Now we need to preserve all substantive information: we must not drop any details. So we need to include all prose and list items.
Let's extract prose sections:
- "Who We Are MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. About WPP MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel."
That's company overview; maybe we can include under About the role as background.
- "Are you a visionary leader with a proven track record in nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients? If so, seize this opportunity to shape the future as a Client Service Director at MAP!" This is a call to action; could be part of About the role.
- "What will your day look like? As a Client Service Director, your day will be filled with strategic decision-making, problem-solving, and team leadership. You will lead, manage and grow your client workstream, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will also maintain a close relationship with client stakeholders, acting as their go-to person for any challenges that need solving. Further, you encourage an environment of growth and optimization within the team, and you are always on the lookout for the next idea, client growth opportunity or process optimization that can increase our efficiency."
That's prose for About the role.
- "More Specifically, Your Tasks Include" then list.
- "Who are you going to work with? In this role, you will work closely with a variety of internal and external stakeholders. Internally, you will report to the Client Partner and work in partnership with the Program Director. You will also collaborate with the finance team and the Specialist Department team leads. Externally, you will interact regularly with client stakeholders, acting as their main point of contact and trusted advisor."
That's prose for About the role (or could be separate but we can include in About the role).
- "What do you bring to the table? The ideal candidate for this role is a strategic thinker with a deep understanding of CRM loyalty and marketing technology. You have excellent leadership skills and a proven ability to manage large complex programs. You are highly organized, able to balance multiple priorities, and remain calm under pressure. You are a great communicator, able to present complex information in a clear and understandable manner. You are also a strong relationship builder, comfortable working with a diverse range of stakeholders in a multicultural environment."
That's prose for Requirements (or Qualifications). We'll treat as Requirements.
- "In Addition, You Have A strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position. Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe. Experience with strategic management and implementation of IT projects within CRM and/or marketing automation. Proven track record of managing large scale projects. Extensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds. Strong financial acumen and ability to manage budgets effectively. Excellent communication skills and the ability to present complex information clearly and effectively. Resilience and the ability to handle difficult situations with grace and professionalism. Willingness to travel as needed."
That's list for Qualifications.
- Then there is a paragraph about "A leader in personalized customer experiences MAP is a world-leading Centre of Excellence..." This is more company description; could be included in About the role.
- Then "Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities." Also company.
- Then EEO boilerplate etc which we must remove.
Thus we need to output HTML with sections:
About the role
... (all prose about role, company overview, call to action, day-to-day, who you work with, leader in personalized experiences, team size etc.)
Responsibilities
- ... list items ...
Requirements
... (What do you bring to the table? paragraph)
Qualifications
- ... list items ...
We must ensure we don't repeat any content inadvertently. Let's compile the About the role prose.
We need to include all substantive info from the posting that is not in lists. Let's gather paragraphs:
1. Who We Are MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. About WPP MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
2. Are you a visionary leader with a proven track record in nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients? If so, seize this opportunity to shape the future as a Client Service Director at MAP!
3. What will your day look like? As a Client Service Director, your day will be filled with strategic decision-making, problem-solving, and
for prose. We need to extract lists: From "What will your day look like?" paragraph: prose. "More Specifically, Your Tasks Include" then bullet list (though not using bullet symbols but line breaks). Items: - Overseeing the delivery of all workstream-related projects. - Managing the client relationship driving day-to-day contact, ensuring high client satisfaction and being a strategic partner to the client. - Financial management of the account, including scoping, preparing, and reviewing revenue and profitability reports. - Leading the team, which may consist of Account Directors, Senior Project Managers, and Project Managers. - Driving cross-functional collaborations various teams, for example tech, data, creative and Strategy teams. - Continuously optimizing ways of working and driving process improvements. We'll make
- for each.
"Who are you going to work with?" paragraph: prose.
"What do you bring to the table?" paragraph: prose describing ideal candidate.
"In Addition, You Have A strong track record..." list of items (though not bullet). Items:
- A strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position.
- Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe.
- Experience with strategic management and implementation of IT projects within CRM and/or marketing automation.
- Proven track record of managing large scale projects.
- Extensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds.
- Strong financial acumen and ability to manage budgets effectively.
- Excellent communication skills and the ability to present complex information clearly and effectively.
- Resilience and the ability to handle difficult situations with grace and professionalism.
- Willingness to travel as needed.
We need to decide which heading each belongs to.
"About the role": could include "What will your day look like?" and "Who are you going to work with?" maybe.
"Responsibilities": the tasks list.
"Requirements": maybe the "What do you bring to the table?" paragraph (general requirements).
"Qualifications": the "In Addition, You Have A strong track record..." list (specific qualifications).
"Skills": maybe we could extract skills from the lists: leadership, communication, financial acumen, etc. But we already have qualifications list includes skills. Could separate: Skills: leadership, communication, financial acumen, CRM technology knowledge, etc. But we must not invent or summarize away detail; we can list skills explicitly mentioned: excellent leadership skills, great communicator, strong relationship builder, organized, able to balance multiple priorities, calm under pressure, etc. However those are in the "What do you bring to the table?" paragraph. Might be better to treat that as Skills. But the instruction says we can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide mapping.
We could map:
- About the role: company description? Actually "Who We Are MAP | WPP Enterprise Solutions..." but that's company overview, not role. Might be okay to put under About the role? But the instruction says About the role heading for section about the role. Could include the initial paragraphs describing the role and team.
- Responsibilities: tasks list.
- Requirements: maybe the "What do you bring to the table?" paragraph (general requirements).
- Qualifications: the "In Addition, You Have A strong track record..." list (specific qualifications).
- Skills: maybe we could extract from both lists but risk duplication. Could combine skills into Qualifications? But we need to avoid thin sections. Perhaps we can omit Skills section if not distinct. However we have content that could be considered skills: leadership, communication, financial acumen, CRM technology, etc. But they are already in qualifications list. Might be okay to not have Skills section.
But we must include a section ONLY when posting has real, specific content for it. If we don't have distinct skills beyond qualifications, we could omit Skills.
Thus sections: About the role, Responsibilities, Requirements, Qualifications.
Check if any content for Benefits, Pay, Schedule: none, so omit.
Now we need to preserve all substantive information: we must not drop any details. So we need to include all prose and list items.
Let's extract prose sections:
- "Who We Are MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. About WPP MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel."
That's company overview; maybe we can include under About the role as background.
- "Are you a visionary leader with a proven track record in nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients? If so, seize this opportunity to shape the future as a Client Service Director at MAP!" This is a call to action; could be part of About the role.
- "What will your day look like? As a Client Service Director, your day will be filled with strategic decision-making, problem-solving, and team leadership. You will lead, manage and grow your client workstream, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will also maintain a close relationship with client stakeholders, acting as their go-to person for any challenges that need solving. Further, you encourage an environment of growth and optimization within the team, and you are always on the lookout for the next idea, client growth opportunity or process optimization that can increase our efficiency."
That's prose for About the role.
- "More Specifically, Your Tasks Include" then list.
- "Who are you going to work with? In this role, you will work closely with a variety of internal and external stakeholders. Internally, you will report to the Client Partner and work in partnership with the Program Director. You will also collaborate with the finance team and the Specialist Department team leads. Externally, you will interact regularly with client stakeholders, acting as their main point of contact and trusted advisor."
That's prose for About the role (or could be separate but we can include in About the role).
- "What do you bring to the table? The ideal candidate for this role is a strategic thinker with a deep understanding of CRM loyalty and marketing technology. You have excellent leadership skills and a proven ability to manage large complex programs. You are highly organized, able to balance multiple priorities, and remain calm under pressure. You are a great communicator, able to present complex information in a clear and understandable manner. You are also a strong relationship builder, comfortable working with a diverse range of stakeholders in a multicultural environment."
That's prose for Requirements (or Qualifications). We'll treat as Requirements.
- "In Addition, You Have A strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position. Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe. Experience with strategic management and implementation of IT projects within CRM and/or marketing automation. Proven track record of managing large scale projects. Extensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds. Strong financial acumen and ability to manage budgets effectively. Excellent communication skills and the ability to present complex information clearly and effectively. Resilience and the ability to handle difficult situations with grace and professionalism. Willingness to travel as needed."
That's list for Qualifications.
- Then there is a paragraph about "A leader in personalized customer experiences MAP is a world-leading Centre of Excellence..." This is more company description; could be included in About the role.
- Then "Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities." Also company.
- Then EEO boilerplate etc which we must remove.
Thus we need to output HTML with sections:
About the role
... (all prose about role, company overview, call to action, day-to-day, who you work with, leader in personalized experiences, team size etc.)
Responsibilities
- ... list items ...
Requirements
... (What do you bring to the table? paragraph)
Qualifications
- ... list items ...