Client Service Cordinator

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Responsibilities

• Actively recruit new clients by promoting hospital services
• Route the flow of clients and pets to ensure superior client care
• Maximize the number of pets seen by the hospital team
• Provide professional, efficient, and exceptional service at all times
• Encourage hospital visits, welcome clients and pets, ensure comfort, and educate them about their pet's health
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services
• Absorb incoming clients by completing required documentation, entering pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service
• Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items according to the veterinarian's instructions, selling retail products, and scheduling future appointments
• Manage finances by maintaining accurate balances and following proper opening and closing procedures
• Conduct administrative functions as necessary

Qualifications

This position requires a current associate status and the ability to work independently. A veterinary degree and relevant experience are preferred but not required. The ideal candidate should be able to demonstrate strong communication skills, customer service orientation, and a commitment to animal welfare.

Benefits

Here at Banfield, we offer a comprehensive total rewards package including:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Schedule

The schedule for this role is typically full-time (FT).

Pay

The pay range for this role is $15.39 - $19.67 Hourly. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.