Service Tech

About the role

A successful Field Service Technician is mechanically inclined, eager to learn, and committed to continuous improvement. They approach each service call with a positive attitude, strong problem-solving skills, and the ability to turn challenges into opportunities to exceed customer expectations. In addition to technical expertise, the Service Technician must be able to work independently, manage their daily schedule effectively, maintain accurate service documentation, and collaborate with internal teams to ensure timely resolution of customer issues.

Responsibilities

• Perform repairs and adjustments including replacing glass, installing window shades, blinds, muntins, and roll screens
• Prepare field reports on product problems
• Collect COD receipts and maintain service order and billing paperwork
• Monitor service-related issues and administer related processes
• Prepare and clean up work areas with careful attention to courtesy toward the homeowner's belongings and surroundings
• Ensure quality customer service
• Drive a company vehicle
• Perform additional duties as specified by management

Requirements

• Ability to use hand tools
• Ability to work from ladders and scaffolding
• Meet company driver qualification and insurability requirements; maintain acceptable motor vehicle record
• Dependable, neat in appearance, good listener, personable with strong communication skills for direct customer contact
• Capable of lifting/moving heavy loads (100+ lbs.) throughout the day without additional assistance
• 1–2 years of related education/experience, particularly in building materials or construction
• High School Diploma or equivalent
• Knowledge of residential construction
• Prior Windows and Doors experience preferred
• Construction experience a plus
• Computer experience preferred

Benefits

• Competitive compensation
• Insurance (medical, dental, vision) — effective first of the month after 30 days of employment
• 401(k) with matching: 100% of first 1% contributed and 50% of the next 5% after 1 year of employment
• 10 paid holidays
• Vacation / PTO
• Life insurance