Client Service Coordinator - Internal Medicine

About the role

BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator for our Internal Medicine Department in Los Angeles, CA!

Are you an excellent customer service professional? Do your peers turn to you for advice, guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
• Acknowledge each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Qualifications

• Excellent customer service skills.
• Ability to function calmly and compassionately in emotionally challenging situations.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Experience in a fast-paced, high-volume setting preferred.

Benefits

At BluePearl Veterinary Partners, our Client Service Coordinators are part of a supportive and collaborative team. We offer:

• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Opportunities for growth and advancement through our Kahuna leveling system and talent development programs.
• Annual continuing education allowance and free continuing education sessions.
• Access to over 2,000 medical journals and our own BluePearl University for training.
• Health, dental, vision, and life insurance options.
• Paid time off and floating holiday plans.
• Resources for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.

Pay

$20.00 - $28.00/hr. This pay band is a starting point and is dependent on experience and advancement through our Kahuna leveling system.

Schedule

Flexibility is key at BluePearl. Our schedule allows for a variety of shifts including day, evening, and weekend shifts.