Client Service Coordinator - Homecare Non-Medical Services

About the role

The role of Client Service Coordinator involves providing exceptional customer service to clients, managing client relationships, and ensuring high levels of satisfaction. This position requires strong interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently.

Responsibilities

• Handle client inquiries and complaints in a timely and professional manner.
• Manage client relationships, ensuring client satisfaction and retention.
• Coordinate with internal teams to resolve client issues and improve service delivery.
• Prepare and maintain accurate client records and reports.
• Participate in training sessions to enhance service delivery skills.

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field.
• Minimum 2 years of experience in customer service or related field.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficient in Microsoft Office Suite.

Qualifications

• Excellent problem-solving and decision-making skills.
• Highly organized and detail-oriented.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Customer service skills.
• Communication skills.
• Time management skills.
• Microsoft Office proficiency.

Benefits

• Competitive salary package.
• Incentive-based compensation plan.
• Vacation and sick leave.
• Paid holidays.
• Professional development opportunities.

Pay

Salary range: $40,000 - $50,000 annually.

Schedule

Full-time position, Monday through Friday, 8:00 AM - 5:00 PM.