Client Service Coordinator- 1819

About the Role

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming and efficient manner. The CSC influences clients to return and refer their friends and families, actively recruits new clients, and promotes hospital services.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team to support the needs of wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including educating clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients with documentation, pet information, and identification, ensuring prompt service.
• Assist outgoing clients with instructions, invoices, prescription dispensing, retail sales, and scheduling future appointments.
• Manage finances, maintain accurate balances, and utilize proper opening and closing procedures.
• Conduct administrative functions as necessary.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year of related experience with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Skills

• Ability to multi-task and manage multiple tasks under distracting conditions without loss of accuracy.
• Strong communication skills, both written and verbal, with fluency in English.
• Organizational ability and a systematic approach to assignments.
• Problem-solving skills with the ability to translate problems into practical solutions.
• Client service skills, ensuring attentive, courteous, and informative service.
• Mathematical ability, including basic arithmetic and conversion of units of measurement.
• Computer skills, including proficiency in Microsoft Word, Excel, Access, and Outlook.

Attitudes

• Initiative and willingness to take appropriate steps in finding solutions to problems.
• Integrity and adherence to the values and ethics of Banfield Pet Hospitals.
• Cooperativeness and willingness to collaborate and compromise.
• Flexibility and openness to changing situations and opportunities.
• Independence and ability to perform tasks without supervision.
• Tolerance for stress and resilience in maintaining a positive outlook.

Special Working Conditions

• Ability to work at a computer for long periods.
• Comfort around pets, including dogs, cats, birds, and reptiles.
• May require more than 40 hours per week, including weekends and evenings.
• Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards, and medication/controlled substances.

Pay

The pay range for this role is $15.00 - $18.69 hourly, determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance and Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for eligible positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan and Identity Protection.