Client Service Coordinater

About the role

The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care.

Responsibilities

• Provide professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital.
• Use technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Help maintain the flow of patients.
• Communicate with the veterinarian and vet techs.
• Carry out or set up procedures that do not require veterinarian or vet tech assistance.
• Adhere to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized.
• Educate clients about Optimum Wellness Plans® and the importance of preventive care.
• Mentor other members of the hospital team.

Qualifications

• Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• High school diploma or equivalent preferred.
• Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice.

Skills

• Action Oriented
• Customer Focused
• Good Listener
• Effective Communicator

Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous retirement plans (401(k) and Roth) with company match.
• Paid time off and holidays.
• Top-tier mental health and wellbeing resources, including free coaching and counseling sessions.
• Company-paid associate life insurance and optional supplemental life insurance.
• Company-paid short- and long-term disability.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Health Savings Account (HSA).
• Paid parental leave for both birth and adoption.
• Continuing education allowance for eligible positions.
• Back-up child and elder care, and family support resources.
• Fertility and family building support.
• Digital exercise therapy.
• Voluntary protection benefits (hospital stays, critical illness, and accidents).
• Legal plan for a wide range of legal needs.
• Identity protection.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Benefits eligibility is based on employment status. Full-time associates are eligible for all benefit programs; part-time associates are eligible for those benefits marked with an asterisk (*).

Pay

The pay range for this role is $15.00 - $18.69 hourly, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.