Client Service Associate - West Financial Services - Registered Investment Advisor (McLean, VA)

Client Services

Serves as liaison between the client, West Financial Services, and the custodian.

Supports Relationship and Portfolio Managers, senior management, and the Director of Client Services with client relationship building and maintenance.

• Tracks and processes ad hoc client requests.
• Answers client questions and takes initiative to research and find solutions to problems and requests.
• Proactively communicates with clients to anticipate needs and ensure seamless client service and support to the relationship.
• Calculates and processes Required Minimum Distributions (RMDs), charitable contributions, and estate distributions.
• Attends industry-focused seminars and webinars.
• Serves as backup to the office administration department when needed, including assistance with phones.
• Seeks to provide ideas for client, employee, and organizational process improvements related to client service.

Account Administration

Works with the client to open and fund accounts, using electronic processes whenever possible; ensures all required documentation is received and processed without error.

• Accurately sets up/reviews accounts and relationships in portfolio reporting, rebalancing, and Salesforce.
• Processes client administrative requests efficiently and accurately, using electronic processes whenever possible.
• Reviews cost basis on new securities, coordinates updates with back office provider to ensure accuracy, and calculates cost basis as needed.
• Reconciles systems and researches cash / position / market value exceptions.
• Maintains and indexes client files in the document management system.

Reports Administration and Quarterly Invoicing

• Prepares reports for presentation at client meetings.
• Participates in the quarterly billing cycle by running the statements, verifying the accuracy of the data, distributing the statements to the clients, and uploading the management fees to the custodian.
• Runs ad hoc reports as requested.

Position Qualifications

• Educational requirement: A bachelor's degree in business/finance is preferred.
• Experience requirement: Strong experience in the finance or investment industry is preferred.
• Technical skills: Strong experience with Microsoft products including Word, Excel, and Outlook is required.
• Organizational skills: Expertise with portfolio management software, specifically Envestnet Tamarac and Salesforce, is highly desirable.

Salary and Benefits

The salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.

This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.