Client Service Associate - Princeton, NJ

Job Summary

Under direct supervision, assists Financial Advisors and provides clients with quality service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility.

Essential Duties And Responsibilities

• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries.
• Researches client and security information through the back office system.
• Processes and follows up on client documentation for proper maintenance of accounts.
• Prepares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients.
• Creates and maintains records and files.
• Maintains databases and creates reports using portfolio software programs.
• Aids Financial Advisors with marketing efforts including seminars, etc.
• May enter orders at the direction of the Financial Advisor.
• Receives and processes securities.
• Assists with other operational functions as required.

Qualifications

• Knowledge of Company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices, and procedures used in the securities industry.
• Financial markets and products.
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Work independently.
• Provide a high level of customer service.

Knowledge, Skills, And Abilities

• Knowledge of Company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices, and procedures used in the securities industry.
• Financial markets and products.
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Work independently.
• Provide a high level of customer service.

Education/Previous Experience Requirements

• High School Diploma or equivalent and one (1) or more year’s securities industry or related work experience preferred.
• An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

• None required.

Raymond James Guiding Behaviors

• Develop
• Collaborate
• Decide
• Deliver
• Improve

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.