Client Service Associate - Lakeland,FL

Job Overview

The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor’s clients.

Responsibilities

• Inbound client calls, schedule appointments, and prepare materials for client meetings
• Keep client management systems up to date with client information
• Aid in various documentation requirements for new business
• Manage account activities that are operational in nature – new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)
• Conduct proactive outreach to clients and advisors on time-sensitive activities (e.g., RMDs)
• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients' expectations for timely service delivery are met
• Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
• Partner with Financial Advisor to strategize on opportunities to meet the needs of clients
• May assist in executing trades for clients as needed to support the Financial Advisor

Requirements

• 2+ years of financial industry experience, preferably within wealth management
• 2+ years of client service experience in a professional setting
• 2+ years of experience using Microsoft Office (Word, Excel, PowerPoint) and CRM systems
• Completion of LPL Office Essentials (or equivalent training) within 90 days of hire

Priorities

• Financial service industry experience
• Bachelor’s degree; preferably in Business, Accounting or Finance
• Experience working with Financial Advisors, Branch and Home Office support teams
• 2-7 years brokerage/financial services industry knowledge
• Series 7 and/or Series 66 license
• Strong analytical skills and ability to research information
• Drive, initiative, and motivation
• Ability to utilize internal resources, training & self-service options available such as iKnow, Resource Center, LPLU, etc.
• Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply
• Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment
• Organized with a strong attention to detail and problem-solving abilities
• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners