Client Service Associate (contract)

Key Responsibilities

• Cash Processing & Data Accuracy – Execute daily subscription/redemption entries, fund transfers, and reconciliations with zero-tolerance for error; ensure high-quality data entry as cash movements are triggered directly from system inputs.
• Workflow Ownership & Team Coordination – Allocate workload across a team of four and collaborate with offshore partners for Sun-to-Sun operational coverage; step in to review, approve, or support tasks as needed.
• Exception Handling & Review Controls – Conduct 4-eye checks within delegated monetary thresholds, investigate discrepancies, and escalate issues appropriately to maintain internal risk and compliance standards.
• Stakeholder Communication – Partner with internal functions such as client service, operations, and risk teams while proactively coordinating resolutions with external clients or custodians.
• Process Improvement & Product Exposure – Contribute to checklist optimization, system enhancements, and continuous-improvement initiatives while growing product knowledge across equity and other asset types.

Qualifications

• 1–2 years of experience in banking operations, fund administration, or cash management
• Proven data entry accuracy and strong attention to detail
• Proficiency in Excel including Pivot Tables, VLOOKUPS, and ideally MACROS
• High school diploma required; bachelor’s degree preferred
• Strong written and verbal communication skills
• Ability to manage high-volume tasks against strict deadlines and checklists

Preferred Experience

• Experience using Aladdin or similar order management/cash processing systems
• Exposure to financial services or asset management operations
• Familiarity working with offshore or split-shift operational teams