Client Service Associate

About Us

Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.

Job Summary

We are seeking a friendly and motivated Client Service Associate to support client relationships, answer questions, and provide professional assistance throughout the customer experience. This entry-level position is ideal for someone who enjoys helping people, understanding client needs, and building strong communication and relationship-management skills.

Responsibilities

• Assist clients with questions regarding products and services.
• Provide friendly, professional, and timely customer assistance.
• Listen to client needs and help identify appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Support client follow-ups and relationship-building activities.
• Assist with customer engagement and retention initiatives.
• Identify opportunities to recommend relevant products or services.
• Maintain accurate records of client interactions and follow-up activities.
• Address routine client questions and requests.
• Communicate client feedback to appropriate team members.
• Support customer acquisition and promotional initiatives.
• Collaborate with team members to achieve service and business goals.
• Help create a positive and welcoming client experience.
• Participate in ongoing training and professional development.

Minimum Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Strong relationship-building abilities.
• Reliable, adaptable, and self-motivated.
• Previous client service, customer service, sales, retail, hospitality, or account support experience is a plus but not required.