Client Service Associate

About the role

We’re hiring a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors.

Responsibilities

• Receive, sort, and distribute all inbound mail and packages
• Process outbound mail, shipments, and tracking documentation
• Maintain accurate chain-of-custody records
• Notify employees of incoming deliveries and coordinate pickup
• Perform shipping and receiving tasks for supplies, materials, and equipment
• Verify packing slips, inspect shipments, and report discrepancies
• Organize and maintain warehouse areas for cleanliness and efficiency
• Load/unload items using proper safety techniques
• Monitor and restock office supplies
• Ensure printers/MFDs are functional and stocked
• Keep the Business Service Center neat and organized
• Submit and follow up on work orders
• Monitor and replenish office and warehouse supplies
• Keep storage areas neat and labeled for easy access
• Support setup of meeting and conference rooms
• Support pantry, barista, or kitchen areas
• Perform light cleaning and maintenance tasks
• Aid with internal office moves
• Provide backup front desk/reception coverage
• Deliver friendly, professional service to employees and guests
• Handle sensitive or urgent requests with discretion

Qualifications

• High School Diploma or equivalent
• 1+ year of experience in customer service, office support, or similar preferred
• Strong communication and multitasking skills
• A proactive, solutions-oriented mindset
• Comfort learning new systems and processes
• Professional appearance and demeanor