Client Service Associate

Day Shift

Night Shift

Weekends

Weekdays

Full-Time or Part-Time

Job Description

Looking to learn a new career and break into the tax industry?
Someone who has gaps in their work history or is looking to boost their skills and resume?
Someone who has been out of the workforce over the last year while at home with family?
New to the workforce or with limited experience/education, but a willingness to learn?
Retired and want to continue to make an impact?
Someone without a college diploma? No problem!
A Veteran or military personnel transitioning from the service?
Part of a military family that moves often with deployments?
A recent college graduate or current college student?
A stay-at-home parent who needs a flexible work schedule?
A gig worker or looking to add a second income?
Bilingual? Bilingual candidates are highly encouraged to apply!

Responsibilities

• Greets all potential clients with a friendly and professional demeanor.
• Engages in conversation with potential clients to share information about Jackson Hewitt’s services and promotions.
• Quickly and accurately verifies and enters customers’ personal and Form W-2 information into Jackson Hewitt’s proprietary software.
• Affords assistance with scheduling tax preparation appointments.
• Maintains client flow at the location and keeps clients engaged during periods of wait time.
• Takes initiative to answer phones and resolve client issues.
• Mets set-up deadlines to ensure office locations meet brand/marketing appearance standards in time for office openings.
• Provides equipment service at Jackson Hewitt locations to assemble, repair, or teardown furniture, computers, tech, or kiosk components using hand tools.
• Affords assistance in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
• Affords assistance in leadership's marketing and recruitment efforts, as needed.

Requirements

• Good interpersonal and communication skills.
• Demonstrated ability in working in a high-volume retail environment preferred.
• Basic knowledge of computer functions required to include setup of office computer systems and the ability to troubleshoot issues.
• Customer service or sales experience preferred.
• Reliable transportation and a valid driver's license and insurance are preferred.
• High School Diploma/GED or equivalent related business experience preferred.

Benefits

• PTIN Certification: Yes

Pay and Schedule

• Day shift
  Night shift
  Weekends
  Weekdays
  Full-time or Part-time

Company Information

Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

Application Instructions

If you already have a resume on Indeed, please submit it here.