Client Service Associate

About the Role

The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision. The ideal candidate demonstrates a growth mindset, is receptive to feedback, and is committed to continuous learning, professional development, and contributing to the success of the team.

Responsibilities

• Frequent custodian interaction and paperwork processing
• Process account openings and tasks with custodians
• Schedule client meetings
• Basic preparation and follow-up for client meetings
• Prepare client forms and financial reports in advance of client meetings
• Develop knowledge of investment accounts, products, and the forms required to transact business
• Assist with internal coordination across departments to ensure tasks and follow-up are completed in a timely manner
• Ongoing maintenance and quality control of CRM
• Organize advisory team meetings and events
• Receive client calls and resolve questions or issues as needed
• Execute client appreciation and retention activities
• Prepare and process custodian forms to support client account maintenance, transfers, and other account-related requests
• Serve as backup administrative support as needed, assisting with office operations and ensuring a seamless client experience

Requirements

• Bachelor’s degree
• 1-3+ years of experience
• Willingness to obtain the Series 65 license within one year of employment

Skills & Competencies

• Strong and effective communication, organizational, and time management skills
• Ability to work in a team-based and collaborative environment
• Ability to thrive in a fast-paced, changing environment
• Adherence to all compliance policies and procedures
• Alignment with Cerity Partners culture

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Pay

$60,000 – $75,000

Benefits

• Health, dental, and vision insurance – effective day one
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits