Client Service Associate 1

Duties & Responsibilities

• Provides excellent customer service to all clients, as measured by responsiveness and client satisfaction scores.
• Prepares and delivers online and in-person training sessions and other presentations to a wide variety of clients and stakeholders.
• Supports customer service and operations for clients:
• Responsible for initiative planning and ongoing client relationship management.
• Collaborates with regional teams and other functional areas to meet our clients' needs and support of initiatives.
• Proactively identify problems and provide solutions to clients, in collaboration with regional support team members.
• Absolutely manages multiple projects and client initiatives simultaneously with a keen attention to detail.
• Acquires and applies knowledge, best practices (external and internal), methodology, and tools to client organizations.
• Responds to inquiries and questions in a timely manner.
• Works within a team to accomplish other duties on projects to meet necessary deadlines.

Required Skills

• Communication skills (presentation, facilitation, and written)
• Collaboration skills (with peers, staff, and clients) and propensity for relationship building
• Problem solving skills; using sound judgement as to when an issue should be escalated
• Analytical skills, including the ability to analyze and organize data.
• Ability to manage time to meet critical deadlines.
• Ability to work independently and with a team
• Proficiency in MS Office products, including PowerPoint, Excel and Word.

Qualifications

• BA/BS degree or equivalent experience
• 1+ year of client management experience preferred
• Experience working in Special Education preferred

Supervisory Responsibility

None

Requirements

• This position is remote with travel/onsite requirements.
• Must be located in the western region of the US, preferably ID, UT, AZ, OR, CO.

Compensation

Range: $55,000 - $70,000

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parenthood leave
• Bereavement leave

Working Conditions

Remote Office Setting Must be available during your set working hours, have a safe, private, and distraction-free environment in which to complete your work, and be able to give your full attention to the completion of your PCG job duties