Client Service Assistant

About The Company

Urban Park Services supports urban environments by providing efficient parking, customer interaction, and operational support services. We pride ourselves on delivering excellent service and maintaining strong client relationships.

Position Overview

We are seeking a professional and customer-focused Client Service Assistant to support our Austin operations. This role involves assisting clients, handling service requests, and ensuring a positive experience across all touchpoints.

Key Responsibilities

• Serve as a primary contact for client inquiries and service requests
• Provide accurate information about services, schedules, and operations
• Maintain strong relationships with clients and partners
• Cook up with operations teams to fulfill client needs
• Track and document client interactions and feedback
• Resolve issues and escalate concerns when necessary

Qualifications

• Minimum requirements: High school diploma or equivalent
• Previous customer service or client-facing experience preferred
• Strong communication and interpersonal skills
• Able to multitask and manage priorities
• Professional demeanor and problem-solving skills

Compensation & Benefits

• Salary: $18 – $28 per hour
• Flexible scheduling options
• Paid training
• Opportunities for growth
• Supportive team environment