Client Scheduling Coordinator

Contract Duration: 6 months, possible extension • Location: Readington Township, NJ • Work Arrangement: Hybrid (4 days onsite) • Pay Range: $21.00 - $23.00 per hour

About the role

The Client Scheduling Coordinator serves as the point of contact between Chubb and the client throughout the home-assessment scheduling process and supports Risk Consultants in meeting monthly and yearly production and timeliness goals. Coordinators build relationships to create strong partnerships with internal and external business partners, manage the scheduling process in an assigned territory, and act as subject-matter experts on the geography of that territory to ensure appointments are scheduled logically and efficiently while delivering exemplary customer service.

Responsibilities

• Act as the point of contact between Chubb and the client throughout the home-assessment scheduling process
• Make a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner using company and department resources
• Complete tasks with an increased focus on detail to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Collaboratively respond to inquiries within 24 hours of receipt
• Report trends, availability issues, and scheduling concerns to leadership monthly
• Communicate clearly and professionally with all internal and external business partners (emails, phone calls, MS Teams chat)

Requirements

• GED/High School diploma or equivalent (college degree or current pursuit is a plus)
• 2–4 years of customer-service experience

Skills

• Effective, strong, and service-focused verbal and written communication
• Outlook: ability to manage multiple calendars for scheduling appointments
• Excel: data entry