Client Risk - Trade Desk Associate I

About the role

We are seeking a detail-oriented and client-focused individual to join the Trade Issues Team. This role is critical in maintaining our high standards of client satisfaction by investigating and resolving complex trade-related inquiries.

Responsibilities

• Investigate client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
• Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment with an emphasis on courtesy
• Familiarize yourself with various proprietary platforms, including trading systems and administrative portals, to educate clients in alignment with our self-service and highly automated business model
• Assist and support the Quality Assurance Department with complaint resolution
• Cook up activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering, Compliance, and other service groups worldwide
• Analyze existing systems and procedures to recommend and assist in implementing enhancements and contribute to developing client service systems, policies, and procedures

Requirements

• Early-career or junior professional with one to three years of experience (e.g., brokerage, trading, exchange, or clearinghouse)
• A bachelor’s degree in finance or a business-related discipline is required
• In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
• Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
• Troubleshooter with a critical thinking mindset, passionate about technology and financial markets
• Self-starter, able to handle stress, with the ability to work independently as well as part of a team

Skills

• FINRA SIE and Series 7 or interest in obtaining such certifications

Benefits & Perks

• Competitive salary, annual performance-based bonus, and stock grant awards
• 401(k) retirement plan with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well
• Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
• Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
• Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverage
• Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
• Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees
• Education reimbursement and professional development opportunities
• Legal services, telehealth access, and voluntary insurance options
• Backup child and adult care support through Care.com
• Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options