Client Retention Specialist

Responsibilities

• Be the primary contact for all 1-800Accountant clients that are requesting to cancel their services.
• Address client requests to cancel or alter their subscription to ensure clients can continue working with the company.
• Overall objective to retain client while providing a positive and enjoyable experience.
• Effectively negotiate retention options (approved by management) with the client to prevent cancellation.
• Resolution may involve investigation into client’s support history or needs analysis based on customer business needs.
• Attend monthly meetings to deliver data trends and key learnings on why clients are leaving or terminating their subscriptions with 1-800Accountant.
• Utilize Company Technology and Resources without challenge.
• Use Salesforce to detail client interactions.
• Consistently receive positive surveys from clients that you’ve attempted to save.

Qualifications

• Excellent Verbal and Written Communication Skills
• Technical, Product, and Policy Knowledge
• Enthusiasm for 1-800Accountant and Clients
• Ability to Attain Targets
• Time Management Skills
• Emotional Intelligence
• Rapport Building Skills
• Dependability
• Ability to Work Under Pressure

Skills

• Sales / Negotiation Skills

Pay

$19-$21/ hour plus monthly incentive plan

Schedule

Weekends off, Flex schedules

Benefits

• Medical
• Dental
• Vision
• FSA
• Dependent Care
• 401K with employer match

Benefits

• Earn top money while also maintaining a great work/life balance
• Collaborative and inspirational work environment
• Join an engaging community of like-minded individuals
• Diversity 1-800Accountant is an equal opportunity employer