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Jobs · Administrative · Connecticut

Client Resource Coordinator 2

Johnson Controls · Rocky Hill, CT · 1 mo ago
On-siteAdministrative$24–$30/hrFull-time

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a Scheduler to join its team. This position is responsible for the scheduling and optimization of service work, ensuring all customer commitments are met.

Responsibilities

  • Responsible for scheduling and dispatching field labor force to meet customer requests and expectations based on urgency, contractual obligations, available resources, and customer needs.
  • Handles emergency dispatching of engineers, modifies current dispatching schedules, and performs long-term planning to distribute dispatching evenly.
  • Utilizes an AI Scheduling Platform (SEDU) to create technician schedules, identify changes, updates, and maintain daily technician activities.
  • Communicates and resolves issues with customers and personnel regarding scheduling of service repair work.
  • Alerts leadership of potential problems resulting from customer or field complaints and works to resolve them.
  • Maintains branch activity and compliance with program initiatives, identifies areas needing improvement, and develops and implements action plans with branch/region management.
  • Maintains monitoring of technician activity and schedules to ensure customer commitments are met, communicates status changes to customers, and reassigns work as necessary to manage customer expectations.
  • Monitors technician activity and schedules to ensure customer commitments are met, clearly communicates status changes back to the customer regarding early or late anticipated arrivals.

Requirements

  • 2 years customer service experience
  • Associates or Bachelors degree preferred
  • Experience working in a fast-paced work environment (or prior work in a JCI District Office, preferred)
  • Excellent written and communication skills
  • Prior experience coordinating/scheduling in a service-related industry
  • Intermediate Excel skills
  • Use of Oracle systems preferred
  • Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred

Qualifications

Competitive starting pay, paid training, global advancement opportunities, company vehicle (as applicable), referral bonuses, comprehensive benefits, medical/dental/vision insurance, health savings account (HSA), life insurance, 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more.

Benefits

Comprehensive benefits package including medical/dental/vision insurance, health savings account (HSA), life insurance, 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more.

Pay

Hiring hourly range: $24-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

This position includes a competitive benefits package.

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