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Client Relationship Specialist - Eurofins Built Environment Testing East – Atlanta, GA

Eurofins Environment Testing (USA) · Atlanta, GA · 1 wk ago
On-siteCustomer Service$19/hrFull-time

About the role

The Client Relationship Specialist facilitates day-to-day communication between clients and Eurofins laboratories, ensuring exceptional client experience, and performs tasks within various login departments.

Responsibilities

  • Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
  • Advise walk-in clients about service information and project preparation.
  • Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
  • Unpack shipments and document receipt of samples.
  • Update client and project data records in LIMS and CRM software systems.
  • Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
  • Assist with administrative tasks as necessary.
  • Perform other tasks as needed across departments.

Qualifications

  • Basic Minimum Qualifications (BMQ): HS Diploma or equivalent, customer service experience 1-2 years, experience working in a laboratory setting preferred.
  • Additional preferences: Excellent written and verbal communication skills, active listening, client-focus, computer literate (Office suite, Adobe PDF, CRM), prioritization and on-time execution of tasks, process improvement, problem-solving and solution orientation, demonstrated ability to sell solutions, strong interpersonal skills, proactivity, team player who can self-motivate, performs well under pressure, growth mindset.

Requirements

  • Authorization to work in the United States indefinitely without restriction or sponsorship.
  • Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Benefits

  • Comprehensive medical coverage
  • Lifetime disability insurance
  • 401(k) with company match
  • Paid holidays
  • Paid time off
  • Dental and vision options

Pay

$19/hr

Schedule

Full-time Monday - Friday (8:30am – 4:30pm)

Location

Candidates currently living within a commutable distance of Atlanta, GA are encouraged to apply.

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

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