Client Relationship Specialist

About the role

The Client Relationship Specialist plays a vital role in ensuring the smooth day-to-day operations of the team. This position encompasses a wide range of responsibilities, including administrative tasks, and contributing to efficient business operations. The ideal candidate will possess strong organizational skills, keen attention to detail, and excellent communication abilities. Proficiency in business tools, such as Microsoft Office, CRM services, and communication tools, etc., to support data-driven decisions and effective communication, is essential.

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Responsibilities

• Administrative Support- Facilitate smooth communication with clients, including contract execution, deal negotiation, and handling inquiries/requests as needed. Manage the end-to-end contract process, from coordinating terms with clients to obtaining approvals and signatures. Prepare invoices, quotations, and contracts. Process payments using various payment platforms and resolving related issues. Support monthly sales reconciliation. Manage monthly financial figures related to P&L, and coordinate with the Finance team and other internal departments to ensure accurate accounting. Collect necessary information from internal and external stakeholders to support financial and operational tasks. Assist with onboarding of new clients/members. Maintain and update internal documents and databases. Assist with travel arrangements for the team. Conduct data analysis using Excel (functions, formulas, pivot tables, charts, etc.). Provide reports and insights to support data-driven decision-making.
• Event & Webinar Logistics: Manage logistics for in-person events and webinars in both the U.S. and Japan, and providing execution support. Create and promote event pages. Act as a presenter or facilitator for events and webinars when required.
• Office Operations Support: Handle inquiries and requests