Client Relationship Manager, Hedge Fund Services

About the role

Northern Trust is a global leader in wealth management, asset servicing, asset management, and banking services. Founded in 1889, the company adheres to three core principles: Service, Expertise, and Integrity. These principles guide the behavior of its partners, who are called employees, and are intended to benefit clients and the communities they serve.

Major Duties

• Manage strategic hedge fund services relationships and deliver a consistent client experience.
• Serve as a trusted advisor on client goals, operating models, and evolving needs.
• Cook up fund administration, middle office, accounting, operations, and investor services support.
• Resolve issues, improve service delivery, and support strong client satisfaction.
• Align service expectations, agreements, and requirements across internal teams and clients.
• Facilitate investor and client due diligence sessions.
• Build relationships with C-suite leaders and senior decision makers.
• Lead quarterly service reviews and senior management reporting.
• Identify growth opportunities and support delivery of new products and services.
• Manage client profitability, pricing strategy, competitive awareness, and repricing.
• Provide consulting, leadership, and technical guidance across key functional areas.
• Solve complex business and operational issues using strong knowledge of hedge fund services and alternative investments.
• Coordinate client training on technology platforms, tools, and service processes.
• Manage escalations involving sensitive conversations and complex issues.

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, or a related discipline, or equivalent experience.
• Master’s degree preferred.
• Experience in hedge fund services, fund administration, middle office, prime brokerage, asset management, alternative investments, or consulting.
• Strong client relationship management skills with institutional clients, senior leaders, and cross-functional teams.
• Experience supporting complex institutional clients or alternative investment managers.
• Knowledge of fund operations, accounting, investor services, treasury, trading, or asset servicing functions.
• Skilled at managing multiple priorities, projects, and service issues in a fast-paced environment.
• Strong presentation, written, and verbal communication skills, with the ability to explain technical and strategic information clearly.
• Sound judgment, strong decision-making skills, and high integrity.
• Proactive, collaborative working style with a strong interest in learning, technology, and continuous improvement.

Benefits

Northern Trust offers a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts, and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. The company also provides a discretionary bonus program that may include an equity component.