Client Relationship Manager

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

About the Role

The CRM owns the client relationship and drives revenue growth across a portfolio of new and existing accounts. This role is the primary AV and Event Technology opportunity owner — responsible for selling Freeman’s full suite of event technology solutions and Freeman Company offerings, structuring long-term agreements, and ensuring clients view Freeman as a strategic partner. The CRM works closely with the CSM to transition accounts into execution while maintaining overall relationship accountability. This position supports the Growth Team and is eligible for a hybrid schedule, generally requiring work in-office and/or show-site 2–3 days per week. The ideal candidate will be based out of any major city, including but not limited to Dallas, TX; Fort Worth, TX; Houston, TX; San Antonio, TX; Austin, TX; Chicago, IL; Orlando, FL; Alexandria, VA; or Las Vegas, NV.

Responsibilities

• Actively sell Freeman Event Technology solutions to new and existing clients across a portfolio generating $1M+ in annual revenue.
• Prospect new accounts through cold calls, referrals, industry events, and lead follow-up.
• Develop and present proposals, pricing, and credit terms in compliance with Freeman policies.
• Obtain future event schedules from clients and secure long-term agreements.
• Cross-sell and up-sell Freeman’s full suite of services to maximize account value.
• Create and track account plans; record all activities in Salesforce CRM.
• Build and maintain customer relationships from C-suite through department level within each account.
• Conduct regular strategy sessions, de-briefs, and site visits throughout the year.
• Maintain a minimum 18-month renewal plan for all booked accounts.
• Host client engagement activities; entertain clients and prospects as needed.
• Respond to client complaints as required.
• Manage timely invoicing and payment collection as required.
• Utilize the Account Segmentor tool to support retention and renewal planning.
• Maintain accurate, up-to-date revenue, key dates, documents, and contacts in Salesforce.
• Submit itemized expense reports per company policy.
• Support CSM onboarding and assist in building account team relationships.
• Attend local industry chapter events and Freeman-hosted Inside Live events.
• Transition signed accounts to the CSM with full context on client requirements and expectations.
• Collaborate with CSM on pre-sale budget development and scope definition.
• Determine the CRM/CSM team communications internally and with the customer.
• Partner with CSM on upsell identification and execution of scope changes.
• Remain the escalation point for strategic relationship issues.

Requirements

• Bachelor’s degree preferred; equivalent experience considered.
• 3+ years of sales experience with proven revenue responsibility of $1M+.
• Strong drive for new business development and account growth.
• Proficiency in Salesforce and Microsoft Office Suite; AI proficient.
• Excellent communication, presentation, and negotiation skills.
• Willingness to travel 50–75%; occasional weekend and evening work required.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability Insurance
• Retirement with Company Match
• Paid Time Off

Pay

$68,000 - $80,000 / yearly, based on experience