Client Relationship Manager

About the Role

A Client Relationship Manager serves as the backbone and driving force of administrative support for our National Sales team. You ensure a seamless client onboarding process, organize data for marketing plans, support sales reporting, and handle various administrative duties that contribute to overall success. Your focus on customer satisfaction guides client interactions, ensuring an exceptional experience from the start. You actively support the sales team and strategy, collaborating with National and Regional Sales members to create a cohesive environment. You also partner with Sales Operations Specialists to maintain accurate Salesforce CRM data, manage client portals, and assist with proposals, RFPs, and marketing compliance.

Responsibilities

• Deliver exceptional customer experience with a strong client focus
• Support and collaborate with the sales team, including National and Regional members
• Participate in client meetings and assist with proposals and RFPs
• Ensure Salesforce (CRM) data is accurate and up to date
• Partner with Marketing to maintain brand consistency in presentations and materials
• Manage client portals and perform related administrative tasks (data entry, expense reports, event logistics)
• Travel up to 10%, including overnight and extended disaster site assignments as needed

Requirements

• Minimum of three years of experience in an administrative or sales support role
• Proficient with Microsoft Office suite and Salesforce
• Restoration industry experience preferred
• Bachelor’s degree preferred