Client Relationship Manager

We need to output HTML fragment with sections only when there is real specific content. Must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive info; do not invent or summarize away detail. Include a section only when posting has real specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer few substantive sections over many thin ones. We need to parse the job description. Key sections: About the role (maybe description), Responsibilities (Key Responsibilities), Requirements (Required Qualifications), Qualifications (Preferred Qualifications), Skills (maybe not explicit), Benefits (maybe mention benefits in About Us: "CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance." Also "CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more." Also "As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations." That's schedule info. Pay? Not explicit. So we can include Benefits and Schedule sections if they have specific content. We also have location and hybrid schedule: "Hybrid Monday-Friday 8am-5pm or 9am-6pm Wilmington, DE/ Tallahassee, FL/ New York, NY". That's schedule info. We need to avoid filler like "commensurate with experience". Not present. We need to remove boilerplate: "About Us", "About The Team", "Disclaimer", etc. But we need to preserve substantive info: maybe we can incorporate some of that into About the role or Benefits. We must not repeat job title as heading. So no heading for "Client Relationship Manager (Strategic Account Manager)". The page already shows it. We must not put Job ID/requisition numbers as headings: none present. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

  About the role

  ... description ...

  Responsibilities

  • ...
  ...

  Requirements

  • ...
  ...

  Preferred Qualifications

  • ...
  ...

  Benefits

  • ...
  ...

  Schedule

  Hybrid Monday‑Friday 8am‑5pm or 9am‑6pm; locations: Wilmington, DE; Tallahassee, FL; New York, NY.

  We need to ensure we don't include filler like "commensurate with experience". Not present. We need to preserve all substantive information: The description includes many details. We must not lose any. We need to decide what goes into About the role: maybe the first paragraph describing role: "The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts. The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs." Also maybe include location/hybrid info? But schedule section will cover that. Responsibilities: list bullet points from "Key Responsibilities" section: Revenue Retention & Risk Mitigation (with sub-bullets), Proactive Outbound Client Engagement, Growth & Lead Generation, Account Intelligence & Strategic Planning, Cross-Functional Collaboration. We need to preserve details. We can flatten into bullet points, each bullet containing the subpoints maybe as separate bullets or combined. We must not invent or summarize away detail. So we need to keep each responsibility point as given. Let's extract: Revenue Retention & Risk Mitigation - Own and deliver against assigned client retention targets. - Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals. - Execute structured retention strategies to prevent revenue erosion. - Partner with internal stakeholders to resolve issues impacting client satisfaction. Proactive Outbound Client Engagement - Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check-ins). - Develop and execute account engagement plans for top-tier clients. - Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement). - Position CSC as a strategic partner—not a transactional vendor. Growth & Lead Generation - Identify and qualify cross-sell and upsell opportunities within existing accounts. - Generate and route qualified leads to Sales, partnering through deal progression where needed. - Collaborate on account expansion strategies and RFP responses. Account Intelligence & Strategic Planning - Monitor client activity including: M&A signals & reporting, Organizational changes, Industry trends. - Develop client communication strategies. - Leverage data and CRM tools to prioritize outreach and actions. Cross-Functional Collaboration - Partner with: Sales (for expansion and deal support), Client Experience / Service teams (for issue resolution), Product teams (for solution alignment and feedback), Backend support (for clean records/billing). - Act as the central point of coordination for strategic accounts. We need to keep these details. Requirements (Required Qualifications): - 3–5+ years in Account Management, Client Success, or Relationship Management - Proven track record of retaining and growing enterprise accounts - Experience in proactive outbound engagement models - Strong product understanding and ability to identify revenue opportunities - Excellent communication and executive presence - Ability to manage complex client relationships and competing priorities - Experience working with CRM tools (e.g., Salesforce) Preferred Qualifications: - Experience in corporate services, legal, compliance, or financial services industries - Familiarity with M&A activity and its impact on client needs - Background in consultative selling or account-based management - Experience supporting global or multi-entity clients - #CSC #CSCCareers (maybe not needed; it's a hashtag, but it's part of posting; we can keep as part of description? Probably not substantive; but it's not boilerplate; but it's just tags. Might be okay to keep but not needed. We can drop as it's not essential info. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Hashtags are not substantive? Might be considered metadata; but we can drop as it's not essential. Safer to keep? It's not boilerplate but it's not essential. I'd drop to keep clean. Benefits: from About Us and About The Team: "CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance." Also "CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more." Also "We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles." Also "We encourage candidates to work closely with our talent acquisition partners to convey their specific needs." That's more about accessibility. Also "CSC only accepts resumes from employment agencies that are part of our approved supplier program." That's boilerplate/application instructions; we should drop. Also "We encourage candidates to apply directly to our website and not through third-party sources." That's application instruction; drop. Also "Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications." That's boilerplate; drop. Also "About The Team" paragraph: we can extract substantive info about benefits and culture: "CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions. CSC is a great place to work with smart and dedicated people. We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process." We need to keep substantive benefits: annual success-sharing bonuses or commission plans based on individual performance; annual leave; tuition reimbursement; referral bonuses; support for colleagues with disabilities; hybrid or remote work schedules (but schedule already covered). Also "global career opportunities". Also "awards". Might be considered benefits? Could be under Benefits section. We need to avoid filler like "commensurate with experience". Not present. We need to ensure we don't create Pay section because no explicit pay. Schedule: we have hybrid Monday-Friday 8am-5pm or 9am-6pm; locations Wilmington, DE/ Tallahassee, FL/ New York, NY. Also mention "As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations." That's schedule info. Thus schedule section can include that. Now we need to decide which sections to include: About the role, Responsibilities, Requirements, Preferred Qualifications (maybe combine as Qualifications?), Benefits, Schedule. We could combine Required and Preferred under Qualifications with subheadings? But instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements and Qualifications separate. Preferred Qualifications could go under Qualifications. But we have both Required Qualifications and Preferred Qualifications. Could make Requirements (required) and Qualifications (preferred). Or we could have Requirements and Qualifications both. Better:

  Requirements

  for required qualifications.

  Qualifications

  for preferred qualifications. Skills: not explicitly listed; we could omit. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. Now we need to write HTML. We must not include any markdown fences. We need to ensure we preserve all substantive info. Let's craft About the role paragraph: combine the description plus maybe location/hybrid? But schedule will cover. About the role: "The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts. The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs." We could also add that it's hybrid Monday-Friday 8am-5pm or 9am-6pm in Wilmington, DE; Tallahassee, FL; New York, NY. But schedule section will cover. Now Responsibilities: we need to output
  • for each bullet. Should we keep subheadings like "Revenue Retention & Risk Mitigation" as part of bullet text? Could be bold? But we cannot use unless we want; but we can just include as plain text. The instruction: use
    • for any list of duties/requirements/benefits. So we can have each responsibility as a
    • containing the detailed sentences. Could also