Client Relationship Manager
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content. Job description includes: - Title: Client Relationship Manager (Strategic Account Manager) Hybrid Monday-Friday 8am-5pm or 9am-6pm Wilmington, DE/ Tallahassee, FL/ New York, NY But we should not repeat job title as heading. So we can include location/hybrid schedule maybe in a short
under About the role? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Thus we can include a short paragraph with location and schedule. We need sections: About the role (prose), Responsibilities (list), Requirements (maybe combine Required Qualifications?), Qualifications (maybe Preferred Qualifications?), Skills (maybe not explicit), Benefits (maybe mention benefits from About Us: "annual success-sharing bonuses or commission plans based on individual performance", "range of support to colleagues with disabilities", "competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more." Also "CSC offers a competitive and comprehensive benefits package..." So we can include Benefits section. Pay: Not specified explicitly; there is mention of bonuses/commission but no base pay. Should we include Pay? The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Pay not stated, so omit Pay. Schedule: The posting says Hybrid Monday-Friday 8am-5pm or 9am-6pm. That's schedule info. So we can include Schedule section with that detail. But we also have location info; maybe include in About the role. Now we need to preserve all substantive information; do not invent or summarize away detail. So we need to list responsibilities exactly as given, but we can format as
- . Must not lose any bullet points. Responsibilities sections: There's "Key Responsibilities" with subheadings: Revenue Retention & Risk Mitigation, Proactive Outbound Client Engagement, Growth & Lead Generation, Account Intelligence & Strategic Planning, Cross-Functional Collaboration. Under each there are bullet-like sentences. We need to preserve all. We could either keep subheadings as part of
- text or we could embed them as inside li. Since we only allowed
for section headings, but we can still have other headings inside? The instruction only says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings inside content, but safer to just include the content as prose or list items. We can keep subheadings as part of li text. Similarly for Required Qualifications and Preferred Qualifications. We need sections: About the role (prose), Responsibilities (list), Requirements (maybe Required Qualifications), Qualifications (Preferred Qualifications), Skills (maybe not explicit; we could omit if no specific skills list). Benefits (list from About Us). Schedule (the hybrid schedule). Also maybe we could include "About Us" as part of About the role? But About the role section should contain description of role. The "About Us" is company overview; could be part of About the role or separate? The instruction: include a section ONLY when posting has real, specific content for it. The posting includes "About Us" paragraph. That's substantive. Could be placed under About the role or a separate section like "About CSC". But we only have allowed headings list; we could put it under About the role (makes sense). Or we could create a separate section like "About the Company" but not in allowed list; better to fold into About the role. Thus About the role will contain: description of role (first paragraph after title) plus location/hybrid schedule maybe plus About Us paragraph. But we need to not repeat job title. So we can start with a short paragraph: "Hybrid schedule: Monday-Friday 8am-5pm or 9am-6pm. Locations: Wilmington, DE; Tallahassee, FL; New York, NY." Then the role description: "The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales..." etc. Then About Us paragraph. Now Responsibilities: we need to list all responsibilities bullet points. Let's extract bullet points: Under Revenue Retention & Risk Mitigation: - Own and deliver against assigned client retention targets. - Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals. - Execute structured retention strategies to prevent revenue erosion. - Partner with internal stakeholders to resolve issues impacting client satisfaction. Proactive Outbound Client Engagement: - Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check-ins). - Develop and execute account engagement plans for top-tier clients. - Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement). - Position CSC as a strategic partner—not a transactional vendor. Growth & Lead Generation: - Identify and qualify cross-sell and upsell opportunities within existing accounts. - Generate and route qualified leads to Sales, partnering through deal progression where needed. - Collaborate on account expansion strategies and RFP responses. Account Intelligence & Strategic Planning: - Monitor client activity including: M&A signals & reporting, Organizational changes, Industry trends. - Develop client communication strategies. - Leverage data and CRM tools to prioritize outreach and actions. Cross-Functional Collaboration: - Partner with: Sales (for expansion and deal support), Client Experience / Service teams (for issue resolution), Product teams (for solution alignment and feedback), Backend support (for clean records/billing). - Act as the central point of coordination for strategic accounts. We need to preserve all. Now Required Qualifications: - 3–5+ years in Account Management, Client Success, or Relationship Management - Proven track record of retaining and growing enterprise accounts - Experience in proactive outbound engagement models - Strong product understanding and ability to identify revenue opportunities - Excellent communication and executive presence - Ability to manage complex client relationships and competing priorities - Experience working with CRM tools (e.g., Salesforce) Preferred Qualifications: - Experience in corporate services, legal, compliance, or financial services industries - Familiarity with M&A activity and its impact on client needs - Background in consultative selling or account-based management - Experience supporting global or multi-entity clients Now Benefits: from About Us and later paragraphs: - CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. - CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. - We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Also earlier: "We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance." That's similar. We'll capture distinct benefits: annual success-sharing bonuses or commission plans based on individual performance; support for colleagues with disabilities; competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses; hybrid or remote work schedules (as business needs allow); global career opportunities; feeling of belonging; diverse and growth-oriented environment. We should not invent; just list what's there. Schedule: Hybrid Monday-Friday 8am-5pm or 9am-6pm. Now we need to output HTML fragment only. Structure:
About the role
Hybrid schedule: Monday-Friday 8am-5pm or 9am-6pm. Locations: Wilmington, DE; Tallahassee, FL; New York, NY.
The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts. The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers . We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About The Team At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions. CSC is a great place to work with smart and dedicated people. We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.
But that's huge and includes a lot of boilerplate like disclaimer, EEO, etc. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Us" section includes some boilerplate like "CSC only accepts resumes from employment agencies..." that's application instructions; we should remove that. Also "Disclaimer: The information above..." is boilerplate; remove. Also "About The Team" maybe also boilerplate? It's more about company culture; could be kept as it's substantive about benefits and culture. But we need to filter out boilerplate like EEO, legal, etc. The "About Us" paragraph includes many sentences that are not boilerplate: description of company, global presence, commitment to belonging, global career opportunities