Client Relationship Lead

Job Description

Become an expert on the top % MVC clients within the Store and/or Market
Cultivate relationships with all client segments within the store/market
Engage directly with clients, as appropriate, in support of client development efforts
Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)
Maintain Client Development KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing customers with a focus on two-channel customers
Drive all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team
Leverage and use the Connect app as a key enabler to deepen and build relationships
Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
Affords to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Qualifications

2-4 years of experience, luxury retail fashion experience preferred
4-year degree preferred
Excellent oral and written communication skills
Strong attention to detail
Motivated and results driven
“Win together” mentality
Basic proficiency with MS Office Product Suite, advances proficiency in Excel preferred