Client Relationship Lead

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling, and is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

About the role

The Client Relationship Lead is assigned to a specific store. This role creates and supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand.

Responsibilities

• Become an expert on the top % MVC clients within the Store and/or Market
• Cultivate relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
• Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)
• Monitor Client Development KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing customers with a focus on two-channel customers
• Drive all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team
• Leverage and use the Connect app as a key enabler to deepen and build relationships
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Assist and partner with Brand Experience in coordinating in-store experiences (e.g., Fitting Room Experience, events, etc.)

Requirements

• 2-4 years of experience; luxury retail fashion experience preferred
• 4-year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Motivated and results driven
• “Win together” mentality
• Basic proficiency with MS Office Product Suite; advanced proficiency in Excel preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Benefits

• Comprehensive benefits package for all eligible full-time employees (including medical, vision, and dental insurance)
• 401(k) retirement plan
• Basic life insurance, supplemental life insurance, and disability insurance
• A variety of additional voluntary benefits (such as critical illness, hospital, and accident insurance)
• Opportunity to work in a dynamic, fast-paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, digital, or corporate
• An amazing employee discount

Pay

Factors which may affect starting pay within this range may include market, experience, and other qualifications of the successful candidate. This position is also eligible for bonus and long-term incentive compensation awards.