Client Relationship Consultant 1 (Banker) Pickwick, IA (Sign-On Bonus $1,500)

About the role

Sign-On Bonus: $1,500
U.S. Bank is on a journey to do its best. We help customers and businesses make better and smarter financial decisions and enable the communities we support to grow and succeed. Joining U.S. Bank means being part of a diverse, inclusive, and collaborative team where you can develop professionally and personally.

Responsibilities

• Build relationships with customers via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital-first mindset.
• Engage customers by assessing and attending to their banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs.
• Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Maintain a working knowledge of consumer and business banking products and services including digital products and services.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Requirements

NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z is required. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain the NMLS registration requirements may result in a rescission of your offer or termination of employment.

Qualifications

• High school diploma or equivalent
• Typically one to two years of job-related, retail banking experience or a combination of experience and commensurate training
• Proven ability to build and foster relationships with clients through proactive outreach and follow-up
• Ability to effectively engage and communicate with clients
• Basic knowledge of applicable bank and branch policies, procedures, and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively
• Experience in the financial services industry preferred

Skills

Proven ability to build and foster relationships with clients through proactive outreach and follow-up
Ability to effectively engage and communicate with clients
Basic knowledge of applicable bank and branch policies, procedures and support systems
Proven customer service and interpersonal skills
Experience with using and demonstrating digital products and self-service technologies
Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively
Experience in the financial services industry preferred

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range

$20.00 - 22.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.