Client Relations Specialist II
Serving Clients
Serve as the first point of contact for client inquiries across payroll, benefits, PTO, HR, time and attendance, and billing.
Log, track, and manage client cases in Salesforce, meeting SLA timelines and documentation standards.
Escalate complex issues with full context and retain ownership through resolution.
Guide clients toward Prism and T&A during service interactions, building their confidence with self-service tools.
Flag at-risk client signals early and partner with the Client Relations Manager to resolve concerns before they escalate.
Contribute improvement ideas that reduce friction for clients and teammates.
Qualifications
Proven client-facing experience.
A track record of handling a high volume of work without sacrificing accuracy.
The top competencies that matter most in this role: customer focus, oral communication, organization and planning, adaptability, self-awareness, and listening.
What You'll Bring To The Team
A track record of owning problems until they're solved.
Staying calm and warm under volume.
Genuinely wanting to make things easier for the person on the other end of the line.
Work Location
This role is open to candidates across Hawaii.
Where you work day-to-day depends on your island.
- Oahu (Hybrid): Based out of our Hawaii Kai office, with a flexible hybrid schedule. In office: Tuesday – Thursday | Remote: Monday & Friday
- Maui & Kauai (Hybrid): Based out of your respective island office, with a flexible hybrid schedule. In office: Tuesday – Thursday | Remote: Monday & Friday
- Kona (In Office): Based out of our Kona office, Monday through Friday. In office: Monday – Friday
- Hilo (Remote): Fully remote, working within Hawaii Standard Time (HST) business hours.
Pay
$24.72 – $30.89 per hour, commensurate with experience.
Compensation here is tied to performance — strong results are recognized and rewarded, and there are clear paths to advance within the Relations Specialist track and across the broader organization.