Client Relations Specialist - Fast Track Opportunity to Freight Broker

About the role

Build and manage a customer portfolio while developing long‑term, trusted relationships. Leverage AI‑powered tools to simplify quoting, planning, and scheduling—so you can focus on selling, problem‑solving, and growing revenue. Operate with autonomy while backed by the scale, technology, and credibility of a global supply chain leader. Supported by structured onboarding, coaching, and recognition for results, you will have a clear path for accelerated career growth in a high‑performance environment.

Responsibilities

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team-first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand-ups.

Required Qualifications

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience internal or external.
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite of Programs.
• Values a diverse and inclusive work environment.

Schedule

Engage with peers in-office four days a week, with the flexibility for remote work one day a week.

Pay

Compensation Range: $19.23 – $38.47 per hour (base pay only; does not include additional variable compensation).

Benefits

• Three medical plans including prescription drug coverage and enhanced fertility benefits.
• Flexible Spending Accounts and Health Savings Account (including employer contribution).
• Dental and Vision coverage.
• Basic and Supplemental Life Insurance.
• Short-Term and Long-Term Disability.
• Paid observed holidays and 2 paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) for U.S. salaried employees—no accruals and no caps.
• Paid Time Off (PTO) for all other U.S. and Canada employees.
• Paid parental leave.
• Paid time off to volunteer in your community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Broad range of career development, networking, and team-building opportunities.