Client Relations Specialist, Energy Advisory

Responsibilities

• Serve as a primary point of contact for assigned client accounts, including communication related to contract status, billing questions, service changes, and ongoing support
• Manage and monitor a shared client relations mailbox, ensuring timely responses, proper triage, and appropriate follow-up on inbound requests
• Maintain strong working relationships with energy suppliers to support issue resolutions
• Partner closely with internal sales teams to support active accounts, clarify contract details, and assist with client needs
• Support channel partners by addressing questions and assisting with client-related requests and post-deal support
• Track and document account activity, communications, and issue resolution in internal systems to ensure visibility and accountability
• Troubleshoot post-sale issues such as enrollment delays, billing discrepancies, or supplier rejections and drive them to resolution
• Escalate complex, time-sensitive, or high-impact issues appropriately while maintaining ownership through resolution
• Identify recurring issues, process gaps, or trends and contribute to continuous improvement initiatives

Qualifications

• Bachelor’s degree in Business, Finance, Operations, Analytics, or equivalent experience in lieu of degree
• Strong proficiency with Microsoft Office, especially Excel
• Strong analytical and detail-oriented aptitude; a high degree of accuracy
• Excellent communication and organizational skills
• Able to manage time effectively, set priorities and meet deadlines
• Able to learn and adapt to change