Client Relations Specialist (bilingual Japanese–English or Korean–English)

Job Summary

The Client Relationship Specialist supports the bank’s relationship management efforts by processing various client financial transactions, ensuring accurate documentation, maintaining client records, and facilitating communication.

Key Responsibilities

• Serve as a liaison between clients and internal teams to process banking transactions such as uncommitted/committed loans, foreign exchange, and deposits.
• Collect, retrieve, verify, and update client profile documents, including company information, authorized signers/users, and product-specific access rights.
• Upload and manage digital files in the internal system, ensuring completeness and accuracy.
• Provide back-up support to other staff members to maintain productivity standards.
• Support client onboarding and maintenance.
• Coordinate with internal teams to resolve client inquiries and ensure service excellence.
• Maintain confidentiality and adhere to compliance standards in all client interactions.

Qualifications

• Prior experience in a professional office environment; banking or financial services experience preferred.
• Proficiency in Microsoft Office 365, especially Outlook, Excel, and Word.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Bilingual proficiency in Korean and conversational-level Japanese is considered a plus.

Preferred Attributes

• Client-focused mindset with a proactive approach to problem-solving.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Familiarity with client documentation standards, basic financial products, and regulatory requirements in banking.

Other Requirements

• The expected base salary ranges from $64,500 - $75,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained.
• Mizuho has an in-house hybrid working program, with varying opportunities for remote work depending on the role, department needs, and local laws and regulatory obligations.
• Roles in some departments may have greater in-office requirements, which will be communicated during the recruitment process.

Company Overview

Mizuho Financial Group, Inc. is the 15th largest bank in the world, with ~$2 trillion in total assets. With 60,000 employees worldwide, Mizuho offers comprehensive financial services in 35 countries and 800 offices across the Americas, EMEA, and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America, with capabilities spanning corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody, and research. Visit www.mizuhoamericas.com.

We are an EEO/AA Employer - M/F/Disability/Veteran. We participate in the E-Verify program. We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.