Client Relations Manager

About the Role

We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
• Maintain a professional, organized, and client-ready environment at all times
• Participate in leadership discussions, providing updates on performance, challenges, and opportunities
• Develop and maintain processes and procedures to support efficient service delivery
• Monitor performance metrics and service levels, identifying opportunities for improvement
• Maintain and update operational documentation and playbooks
• Build and maintain strong client relationships through consistent communication and service delivery
• Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
• Address concerns and service requests promptly, ensuring resolution and follow-up
• Oversee meeting and conference room operations, including setup, coordination, and space management
• Monitor room usage and ensure spaces are properly maintained and ready for use
• Support mail and print services as needed, ensuring accuracy and timely completion
• Assist with project coordination, including tracking progress, timelines, and deliverables
• Lead, develop, and manage team performance, providing coaching and feedback
• Support hiring, training, and employee engagement initiatives
• Partner with internal teams to address employee-related matters and support retention
• Participate in training and development to strengthen leadership and operational performance

Requirements

• 3–5 years of experience in office services, hospitality, or workplace operations
• Previous leadership or supervisory experience preferred
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and workplace systems
• Strong attention to detail and organizational skills

Qualifications

• Client-focused mindset
• Leadership and accountability
• Operational efficiency
• Problem-solving and decision-making

Pay

The compensation range for this role is up to $75,000 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)