Client Relations Manager

Qualifications

• High level of confidence and comfortability with mobile technology and computers.
• Thoroughly familiar with designing all aspects of landscape construction, including: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc.
• Plant identification and care; including disease, pruning, and insect ID experience.
• Customer Service Experience required; understand how to create a great experience with the client.
• Able to conduct a thorough site analysis.
• Proficient in or able to learn customer relationship management software, and our estimating software.
• Able to analyze drainage and grading requirements.
• Excellent communication skills.
• Self-motivated and goal-oriented.
• Punctual and detail-oriented.
• A problem solver with quick ability for flexibility.
• A class “C” drivers license with 3+ years of safe driving experience.

Responsibilities

• Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
• Assist in the development and implementation of the company's sales protocol.
• Tracks upcoming jobs to bid with existing clients.
• Closes sale and coordinates job specifics with production.
• Interfaces with client and ensures that all of client’s concerns are addressed in a timely and professional manner.
• Continually informs and updates client as to job progress or lack thereof.
• Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget.
• Absorbs and analyzes vendor invoice pricing to ensure accuracy and as bid.
• Aid in the development, implementation, and achievement of the company's annual budget.
• Aid in the development and implementation of the company's new business development plan.
• Conduct monthly walk-throughs, identifies and documents any/all discrepancies.
• Ensures that all company quality standards are met.
• Maintains updated contracts for all clients in assigned portfolio.

Benefits

• 401K plan with matching.
• Commission Pay.
• Paid Time Off.
• Company Paid Life Insurance.
• Supplemental Life Insurance available.
• Medical, Dental, Vision Insurance.
• Profit Sharing.
• Weekly Pay Supplemental pay.
• Commission pay.

Pay

Starting at $70,000.00 per year.

Schedule

Not specified.

Contact

Environmental Enhancements - Sterling
22311 Shaw Rd, Sterling, VA 20166, USA

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