Client Relations - Editor/Writer (Max $21/hr W2)

Responsibilities

• Research and respond to operational client complaints while ensuring the Firm's compliance with regulatory requirements and internal complaint-handling guidelines.
• Collaborate effectively with business partners, including field and operations staff and management, to escalate and resolve complaint-related issues.
• Build strong working relationships with Client Relations Editors while learning departmental processes and style guidelines.
• Maintain strong organizational and time management skills, effectively manage workload while demonstrating initiative, self-motivation, and accountability.
• Participate in coverage of client-facing telephone lines, providing phone support at least one day per week.
• Maintain a professional and client-focused approach while handling incoming calls and addressing inquiries.
• Support various operational functions within Client Relations, including settlement processing, privacy opt-out processing, and participation in special projects as needed.

Qualifications and Skills

• Excellent grammar and composition skills
• Excellent written and oral communications skills
• Preferred candidates will possess a Bachelor's degree in Finance, Economics, English/Communications or a related discipline; work experience considered in lieu of these degrees
• Preferred candidates have knowledge and some level of expertise in the brokerage industry or banking operations
• Strong initiative and drive
• Proficiency in Microsoft Word and Outlook programs
• Proven ability to work effectively with all levels of employees
• Exceptional phone presentation skills
• Able to perform efficiently in a fast-paced, changing environment while handling a wide variety of tasks
• Strong organizational skills, attention to detail, and excellent follow-up skills
• Ability to be self-motivated and succeed in a team atmosphere