Client Relations Consultant (Business Development Staffing)

About the Role

The Client Relations Consultant will strategically increase the Company’s pipeline of business opportunities across multiple lines of business. You will develop and facilitate selling opportunities for enterprise-wide sales staff by engaging daily with decision-makers in healthcare organizations nationwide to generate new client prospects and qualified leads. Collaborate with peers and the outside sales team to implement a structured approach to improving the Workforce Solutions team’s number of generated leads, meetings scheduled, presentations, and opportunity win rate.

Responsibilities

• Develop ongoing relationships with client prospects that result in opportunities for enterprise-wide sales staff to engage directly with the client.
• Implement a systematic approach to identifying prospective clients across product lines including Travel Nurse/Allied Staffing, Per Diem Staffing, Technology, and Locum Tenens Staffing.
• Study current market dynamics to identify new or evolving opportunities/solutions for Cross Country to pursue with prospective clients.
• Coordinate conference calls, meetings, and travel time for multiple sales executives in varying regions throughout the United States.
• Collaborate with regional sales leaders to advance a strategic business development plan supporting quarterly and annual revenue goals.
• Execute a high-volume client outreach effort (phone, email, social media) while performing to established conversion metrics.
• Navigate internet websites and social media applications to collect targeted market and client information.
• Ensure current, competitive information is maintained in the Customer Relationship Management (CRM) system.
• Engage with business unit leadership, sales leadership, and delivery specialists to fully leverage all potential business opportunities.
• Serve as the primary point of contact for internal research and data operations teams to maximize business development efforts.
• Research and prepare strategic briefings on potential clients’ prior experience across Cross Country’s continuum of services.
• Achieve monthly and quarterly goals and metrics.

Qualifications

• Bachelor’s Degree and minimum of three years’ experience in a related inside sales or business-to-business role (healthcare staffing experience preferred).
• Demonstrated success executing a territory penetration plan with clear and measurable outcomes.
• Superior verbal and written communication skills, with the ability to communicate credibly with top decision-makers in major healthcare enterprises.
• Professional presentation style and demeanor conveying warmth and professionalism over the telephone.
• Comfortable making multiple cold calls into healthcare organizations nationwide to identify appropriate decision-makers.
• Committed to achieving goals and resilient when client interest declines.
• Proficiency with geography, reading maps, and adjusting schedules, meetings, and travel times to United States time zones.
• Demonstrated competency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word) in a Windows environment.
• Prior experience with a Customer Relationship Management (CRM) application (Salesforce preferred).
• Ability to conduct efficient and productive Internet research.
• Ability to multi-task and prioritize shifting responsibilities in a dynamic, client-driven environment with changing demands.

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided for use during employment.