Client Relations & Business Development Coordinator
Full‑time position located in Lombard, IL.
About Safe Life Home Care
Safe Life Home Care is a growing home care agency dedicated to providing compassionate, reliable, and high-quality care to our clients. We are focused on building long-term relationships with families, caregivers, and referral partners while expanding our presence in the community.
Position Summary
We are hiring a Client Relations & Business Development Coordinator to support client management, relationship building, and agency growth. This role is ideal for someone who enjoys working with people, handling client coordination, and supporting business development initiatives in a healthcare environment. This position works closely with the Supervisor / Operations team and plays a key role in client satisfaction, retention, and referrals.
Responsibilities
- Serve as a main point of contact for clients and families
- Handle client intake calls, onboarding, and ongoing follow-ups
- Ensure high client satisfaction and address concerns professionally
- Coordinate with caregivers and internal teams to support care delivery
- Maintain accurate client documentation and records
- Assist the supervisor with referral outreach and relationship management
- Communicate with hospitals, clinics, physicians’ offices, and community partners
- Help track referrals, leads, and conversion outcomes
- Participate in community events, networking, and outreach initiatives
- Support strategies to increase client volume and retention
- Assist with scheduling, reporting, and internal coordination
- Support operational workflows and process improvement
- Provide regular updates to management on client and referral activity
Qualifications
- High school diploma required; college degree preferred
- Experience in home care, healthcare, client services, customer service, or sales support preferred
- Strong communication, follow-up, and relationship-building skills
- Organized, detail-oriented, and able to multitask
- Comfortable using office software and learning care management systems
- Professional, dependable, and client-focused
Pay
Base salary: $40,000 – $50,000 annually (DOE). Performance-based bonuses / referral incentives.
Benefits
- Paid training and growth opportunities
- Supportive leadership and team-based environment
- Opportunity to grow into senior operations or business development roles
Schedule
Monday–Friday (occasional flexibility for events)
Why Join Safe Life Home Care?
- Stable, full-time role with growth potential
- Direct impact on client experience and company expansion
- Work closely with leadership and decision-makers
- Be part of a mission-driven organization that values quality care