Client Development Coordinator

The Role

Scope: Full-Time
Location: Los Angeles, CA (Hybrid)

Team Overview

The Customer Strategy team is dedicated to creating meaningful, long-term relationships with our most engaged customers. Through personalized outreach, exclusive experiences, and data-driven insights.

What You’ll Do

• Convert VIP outreach into measurable revenue through proactive, personalized targeted communication strategies designed to deepen brand loyalty.
• Maximize styling appointment volume and conversion rates by leading proactive outreach, scheduling appointments with curated inventory pulls, and ensuring flawless end-to-end client follow-up.
• Analyze client profiles to unlock revenue opportunities, utilizing deep product knowledge to style clients and drive incremental orders.
• Trend & Customer Insights: Translate brand approved voice and tone into effective customer communication via email and SMS. Surface customer insights, shopping patterns, and competitive findings to inform strategy. Stay ahead of cultural and fashion trends across social platforms including TikTok, Instagram, and Pinterest.
• Program Support: Partner with Retail, Customer Strategy, and Cross-functional teams to support Client Development initiatives. Maintain customer profiles and ensure data accuracy within clienteling tools. Assist with reporting, campaign execution, and ongoing program optimization. Support VIP events, activations, and special customer experiences as needed.

Who You Are

• Passionate about fashion, styling, and creating memorable customer experiences.
• Naturally curious with sharp instincts for trends, culture, and customer behavior.
• Detail-oriented and proactive, with a high standard for execution and communication.
• A relationship builder who enjoys connecting with people both in-store and digitally.
• Comfortable working cross-functionally and bringing new ideas to the table.
• Proactive self-starter who goes the extra mile, thrives on building from the ground up, pursues results, and is excited to help build and scale a best-in-class Client Development program.

Compensation

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly range is $25-$28 / hr, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs.

Benefits & Perks

• Employer-sponsored private medical, dental, and vision insurance.
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• Clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off).
• Fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• Access to community efforts on a yearly basis.