Client Relations Associate - Customer Service - Monday- Friday 9a-6p : Pecos Rd. Las Vegas, NV 89120

Join PRISM for a career that satisfies your interest in the medical field with values centered around patient care, offering a stable Monday through Friday schedule, unmatched training, and opportunities to make a difference in patients' lives every day.

About PRISM

Founded in 2006 and headquartered in Elkin, North Carolina, PRISM is a nationwide provider of specialty home medical supplies with a core competency in advanced wound care products. Recently acquired by Henry Schein, Inc., PRISM serves a broad referral network including wound care clinics, specialist practices, and various medical facilities. We are known for strong referral retention, high customer satisfaction, and consistent delivery of quality service.

Responsibilities

• Proficiently navigate operations software to retrieve and manage patient information.
• Use Microsoft Outlook applications to support operations and deliver high-level client care.
• Demonstrate knowledge of all provided products, including categories, properties, coverage, and monthly allowables, while assisting clients on the phone.
• Understand PRISM’s scope of service and geographic areas of operation.
• Establish rapport with patients through effective communication, ensuring positive and memorable experiences.
• Manage large volumes of inbound and outbound calls in a timely and courteous manner.
• Navigate Medicare, private insurance, and Medicaid patient files to make independent determinations while on calls.
• Provide proper correspondence to internal contacts regarding patient files.
• Assist management with administrative tasks as needed.
• Identify opportunities for product enhancements.
• Collaborate with team members and assist with duties as needed.
• Adhere to all company policies, safety, and compliance procedures, reporting concerns to management.
• Perform additional duties and projects as requested by management.
• Communicate effectively across all client contact channels: Medchat, email, text, and phone.
• Maintain designated KPIs within workflow and daily phone focus.

Benefits

• Competitive pay.
• 3 weeks of Paid Time Off, accruing from the first month of employment.
• Paid holidays, eligible upon hire.
• Comprehensive health benefits options.
• Employer match for 401k contributions.
• Robust training programs on professional, technical, and leadership skills.
• Employee Referral Program.
• Education Reimbursement.
• Community outreach opportunities.

Schedule

Monday through Friday.