Client Relations Associate

About Us

A confidential wine company.

Responsibilities

• Act as the primary point of contact for client partners nationwide and overseas suppliers, focusing on order processing, product availability, delivery schedules/issues, and general information.
• Process and analyze orders against on-hand inventory and pending orders, ensuring stock is available for programs and key national placements.
• Protect allocations for national programs and key placements, and optimize orders for container and freight efficiency.
• Manage high-volume order entry and account maintenance in Microsoft Business Central (ERP).
• Work with, actively interpret, and maintain a complex price list, including hundreds of unique wine SKUs with various pricing levels and discount structures.
• Provide professional and knowledgeable service to a range of clients, from private collectors to distributors, restaurants, and retailers.
• Handle returns, breakage claims, and customer complaints with efficiency and empathy.
• Collaborate with internal and external teams to deliver seamless experiences.
• Collect and relay customer feedback with the goal of continuous improvement.

Requirements

• Previous experience in client relations, logistics, or customer service, ideally within the wine or beverage industry.
• Excellent communication, relationship-building, and problem-solving skills.
• Proficient in MS Office (Excel, Word); familiarity with ERP/CRM systems (Microsoft Business Central experience a plus).
• Comfortable using multiple tools and project platforms (e.g., ERP, Monday.com).
• Comfortable utilizing AI programs to facilitate data analysis and comparison.
• Detail-oriented, highly organized, and able to thrive in a fast-paced, relationship-driven environment.
• Knowledge of international shipping, customs clearance, and alcohol regulations is highly desirable.
• Passion for wine, spirits, or sake is a strong plus.

Pay

W2 Salary: Up to $75k.