Client Relations and Development Analyst

About the role

We are seeking a Client Relations and Development Analyst to join our team. The position is based in our Chicago office.

Responsibilities

• Serve as the primary CRO point of contact for client opportunities and key relationship development supporting partners in the region/area determined by Management, ensuring high levels of satisfaction and addressing inquiries promptly.
• Develop and maintain strong relationships with key clients and stakeholders, understand their needs and provide tailored solutions.
• Source new leads and opportunities for the CMAS section and cross-sell other sections and practices when the opportunity arises.
• Work with the Manager and Director to establish clear and measurable client engagement goals each year, focusing on key performance indicators such as new client engagement, partner feedback, and growth in client portfolio value.
• Participate in client development calls upon partner and/or CRO leadership request, contributing ideas, conducting competitor research, and facilitating follow-ups to enhance client service.
• Stay informed about market trends and industry developments within the region/area determined by Management.
• Analyze client data and feedback to identify trends, opportunities, and potential areas for improvement and growth.
• Affiliate in identifying, planning, and participating in external conferences, events, and publications that support partners in business development and opportunity identification, adhering to the firm's budgetary guidelines.
• Support the reporting funnel, including tracking key performance indicators (KPIs), team engagement tagging on new matter intake, track opportunities, introductions, interactions, follow-up actions, and specific targets for HK Deal Flow, CMAS and other firm engagements as outcomes of these focused efforts.
• Collaborate cross-functionally with internal teams (Marketing, CRM, Finance, etc.) to resolve client, prospect and attorney needs.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Qualifications

• Proficiency with Intapp DealCloud (experience customizing workflows, dashboards, and reports is a plus).
• Exceptional communicator with strong business writing, listening, and presentation skills.
• Professional, proactive, and results-driven with high energy and integrity.
• Strategic thinker who combines big-picture vision with attention to detail.
• Creative problem-solver with strong planning, organizational, and project management abilities.
• Client-focused and skilled in relationship management and business/client development mindset.
• Empathetic and collaborative, able to build rapport and maintain constructive relationships.
• Highly adaptable, capable of prioritizing and completing tasks under tight deadlines.
• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.

Required Skills

• Proficiency with Intapp DealCloud (experience customizing workflows, dashboards, and reports is a plus).
• Exceptional communicator with strong business writing, listening, and presentation skills.
• Professional, proactive, and results-driven with high energy and integrity.
• Strategic thinker who combines big-picture vision with attention to detail.
• Creative problem-solver with strong planning, organizational, and project management abilities.
• Client-focused and skilled in relationship management and business/client development mindset.
• Empathetic and collaborative, able to build rapport and maintain constructive relationships.
• Highly adaptable, capable of prioritizing and completing tasks under tight deadlines.
• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.

Benefits

• Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners;
• Life and AD&D insurance;
• Short and long term disability insurance;
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs;
• FSAs for dependent care;
• Health advocacy services;
• Behavioral health and counseling resources for all family members;
• 401(k);
• Profit sharing;
• Backup dependent care;
• Senior care planning support;
• Resources for individuals with development disabilities and their caregivers;
• Paid holidays and other paid time off, including paid leave for new parents.

Pay

The pay range for this position in these locations is $102,000.00 - $152,000.00 per year.

Schedule

This position may be filled in Illinois.