Client Relations and Account Manager

AlphaGraphics centers are independently owned and operated franchises; this position is at a specific local center.

About the role

As a Client Relations and Account Manager, you will increase the center’s overall sales and support staff and clients with projects. Your focus will be on growing sales, attracting new customers, maintaining and expanding existing accounts, and ensuring a positive client experience. You will also lead efforts in our new apparel product line.

Responsibilities

• Master all AlphaGraphics products, services, production processes, capabilities, and pricing
• Maintain a professional appearance and ensure all clients have a positive customer experience
• Consult with customers to guide decisions, upsell, and cross-sell when opportunities arise
• Capture customer specifics using “Job Analysis” questions and ask probing questions
• Review customer proofs, manage the proofing process, and notify customers when jobs are ready for pickup
• Create timely, accurate, and professionally presented job estimates
• Resolve customer inquiries and complaints routinely
• Demonstrate mastery of MIS tools to create and estimate customer projects effectively
• Maintain current pricing strategies and customer billing procedures
• Perform business development functions related to inside sales, including:
  • Assist the Customer Service team and update the client database
  • Support marketing functions and inside production as requested
  • Follow up and manage inbound leads
  • Collaborate on estimates with the lead estimator
  • Follow up on targeted marketing campaigns
  • Keep customers informed about their job’s progress through production
  • Show proficiency in regular use of CRM and MIS tools
  • Manage all communication methods to respond promptly to customer inquiries
• Assist in implementing sales and marketing for the Apparel product line

Qualifications

• Account management experience preferred but not required
• Knowledge of graphics and prepress is a plus
• Solid knowledge of MIS systems and order entry processes
• Handle all customer communications professionally and respectfully
• Strong analytical skills (ability to break projects into steps or sets)
• Excellent writing and verbal communication skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Benefits

• Free uniforms
• Health insurance
• Dental insurance
• Vision insurance
• Wellness resources
• Performance-based bonus
• Company parties
• Employee discounts
• Free food & snacks
• Competitive salary